To log in, click the Login button and enter your registered email or username along with your password. If you have enabled two-factor authentication, you will be prompted to enter the verification code. For forgotten passwords, use the password recovery link to receive reset instructions via your registered email. Ensure you log out after using a shared or public device and avoid storing passwords in shared browsers. If you encounter login errors, verify your credentials and contact support if the issue persists.
We recommend selecting a strong, unique password and changing it periodically. Where available, enable two-factor authentication to add an extra layer of protection to your account. Avoid using the same password across multiple sites and do not share credentials with others. Monitor account activity and report any suspicious transactions immediately. Our security team investigates reported issues and can temporarily suspend account access to prevent unauthorised use while we resolve concerns.
These simple practices greatly reduce the risk of compromise and help keep your funds and personal data secure. We provide additional guidance in our security help articles for any customer who needs step-by-step assistance.
Keep your account secure and enjoy our services with peace of mind.
If you cannot access your account, first confirm that your email and password are correctly entered and that caps lock is off. Use the password reset function to receive a secure reset link by email. If you suspect your account has been compromised, contact support immediately so we can secure your account and help recover access. Keep records of any communications about account recovery and follow up if you do not receive a response within expected timeframes. We treat account access incidents as high priority to protect your interests.
Remember to check your spam folder for password reset emails and ensure your email provider isn’t blocking messages from us. If email recovery fails, support will advise alternative verification steps to restore access securely.
Use the password reset link on the Login page to receive a reset email. Follow the instructions and set a new, secure password. Contact support if you do not receive the reset email.
Two-factor authentication can be enabled in account security settings if available. Follow the on-screen setup which typically guides you to link an authenticator app or receive SMS codes.
Yes. Provide account details and verification documents if requested. Our support team will assist with secure recovery steps.